FAQ

FREQUENTLY ASKED QUESTIONS

Quick answers about our store, delivery, returns and custom products. Still need help? Call us at 514-394-7832.

Where are you located, and what are your opening hours?

Our store is at 8171 Boul. Métropolitain Est, Anjou (Montreal), QC H1J 1X6. We are open Monday, Wednesday and Thursday 10 AM to 4:30 PM, Friday 10 AM to 4 PM, and Saturday 10 AM to 3 PM. Closed Tuesday and Sunday.

How long does delivery take?

We normally ship all our products within 3 to 5 business days to major Canadian cities. Delivery times can vary for other regions.

How are shipping costs calculated?

Our website calculates the shipping cost according to the weight, the number of packages and your location. The cost shown at checkout is the normal shipping charge for most main cities. Some remote destinations or overweight shipments may be subject to surcharges without prior notification.

Do you offer free shipping?

Yes, on selected items marked “FREE SHIPPING”. Free shipping in Canada is subject to approval depending on your city.

Do you ship to PO boxes?

No, we do not ship to PO boxes. Please provide a complete street address for your delivery.

What is your return policy?

We guarantee your 100% satisfaction on every product we sell and will refund your purchase; refunds must be requested within a maximum of 30 days from the date of purchase, and return fees are charged to the customer. See our Shipping & Returns page for full details.

Do you match prices?

Yes! If you find an identical or comparable product at a lower advertised price, let us know: our team will review your request. See our Best Price Guarantee page.

Do you make custom products?

Yes: custom poker and casino tables, casino chairs and seating, playing cards and poker chips, all made to your specifications in Canada. Contact us for a quote.

Still Have a Question?

Contact our customer service team: we will be happy to help.